About Assistance Service

Each year over 20,000 Australians are assisted overseas. Medical evacuation cost from the USA can cost up to $100,000 and from Bali $60,000 . You don't want to be taking out a second mortgage on your house.

At the time of taking out the Insurance cover, you will be provided with a card similar to a bankcard. The card will have an emergency assistance number for you to use in the event of an emergency or any other travel related problems, you may experience overseas.

All assistance service providers we use are highly professional.

You will have access to a highly trained team of assistance personnel (which includes medical professionals) who are available 24 hours a day 365 days a year.

You can also use this card to obtain the following.

  1. Pre-departure health information
  2. Second opinions on surgery
  3. Hospital case management
  4. Emergency evacuation to your home if necessary
  5. Assistance in replacing travel documents and passports
  6. Advice to your family of your medical condition and progress
  7. Urgent message service & emergency travel plans
  8. Insurance verification to Hospitals


We recommend that all Insured persons carry this card at all times.

We encourage you to use this service.

If you are travelling to an area with poor telecommunication, please ensure they have the facility to contact the assistance HELP line.

For any further information, please contact us at: